Production defects Ageing

Definition (Hover Text)

It tracks issue progress and identifies areas for improvement by calculating work versus wait time percentage.

Source Tools

Jira

Graph type

Line

Y-Axis: Days

X- Axis: < 1 week, < 2 Weeks, <1 Month, < 3 Months, <6 Months

Filters

Issue type

Hover Format on KPI

<X> %

Fields on Overlay

Enhancement required

Business Logic

Calculation Formula

Trend

Directly Proportional - Higher Flow Efficiency is considered good; Lower Flow Efficiency is considered bad

Maturity Levels

N/A (To be defined in future)

Instance level thresholds

N/A

Configurations

Processor Fields

• Production Defect Identification

Mandatory fields

NA

How to Validate KPI

Suggested ways of working

Sample JQLs

Benefits of KPI

How does the KPI help