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This section covers the Frequently Asked Questions regarding various functionalities/troubleshooting steps of PSKnowHOW.
PSknowHOW can be deployed on any cloud?
PSknowHOW can be deployed in any cloud which can support docker. it has been already deployed in Kubernetics, AWS terraform and GCP.
What kind of support PSknowHOW can provide?
PSknowHOW is fully configurable and can support any WoW as long as team is following Scrum or Kanban standards.
How to validate PSknowHOW KPI's dashboard data?
Go to your Jira server and select any sprint to validate as per your wish and then apply the JQL to fetch the data in Jira and compare the output with respect to KnowHOW dashboard data and start validating the data..If after doing all this you still see the data gap b/w Jira server and KnowHOW server, you can raise a DOJOSupport Request.
What happen in Jira when we delete OR make some changes in Sprint. Does it still show deleted/changes made in the Sprint in PSknowHOW ?
If sprint is deleted, you want to clean up and re fetch the items.If there are changes like date modified, namemodified, restart the collector and it will get updated in DB
Getting 403 error page, what should I do?
You have to add the IP and DNS address in the customapi.properties:
corsFilterValidOrigin=localhost,10.202.11.248
If you’re still facing any issue, then you can raise a DOJOSupport Request.
What If I delete some stories in JIRA. Does it is still visible in PSknowHOW KPIs Dashboard?
Clean up the DB and prefetch item
How can I see customize filters on Kanban board.
Project should be configured with Jira tool with Additional filters and Jira processor should be run for that project. On Kanban dashboard single project should be selected, to enable the Additional filter button.
What are the likely scenarios when "no parent" stories are linked to defects in client environment?
Those defects will show up on Created vs Resolved defects KPI (if sprint is linked to the defects) and Defects Without Story Link (sprint is not mandatory) kpis.
What is the next option if client is not following Agile?
Any option to see the sprint name in test execution % kpi widget where we can see the test execution data?
Yes, we can see test execution % on hovering on Sprint on KPI widget.
How can I log in or gain access to the project?
To log in to a specific instance, the user must use their Lion login ID and password in Active Directory. Once logged in, the user can then request access to a specific project. For more info refer Login & Access.
What should I do if I encounter a processor failure?
To troubleshoot the issues, it is recommended to verify the credentials in the connection tab. If the credentials are expired, you will need to update them in the connection tab to resolve the issue. Additionally, cleaning the data and rerunning the processor can also help in troubleshooting the problem.
What are the steps to install and set up KnowHOW?
Kindly refer the documentation link Install & Setup Guide.
How to setup a project and configure a connection in KnowHOW?
Please refer to the link for on how to create and configure a project Configure Project & Connection
Why is my project sprint filter showing different POD/Track sprint names in the filter?
If you are seeing different POD/Track sprint names in your project sprint filter, please check your project's Jira Board query and Jira Sprint report. Additionally, ensure that the stories are correctly tagged to the appropriate POD sprint and not mistakenly assigned to another sprint.
Why is the Jira Board not visible when a user tries to add the Jira project key and select the Jira connection during project creation?
Please verify that the user who created the Jira connection has the appropriate access permissions for the Jira Board.
What are the steps to set up build tools such as Jenkins, Bamboo, Azure Pipeline, etc.?