PSknowHOW processors can be accessed from Settings → Misc Settings.
Processors act as a bridge between tools and KPI’s. All the data available in tools is transferred over to KPI by running respective processor tool.
To run the processor for Jira tool-
Select the project name from project dropdown
Locate the Jira processor and click
To check if the following processor run was successful or not.
In case processor run is successful then user will get 'Success' status.
In case processor run is not successful then user will get 'Failure' status.
If user encounters KPI failure, then he can reattempt the processor run or can check logs to identify the cause of failure.