Frequently Asked Questions

This section covers the Frequently Asked Questions regarding various functionalities/troubleshooting steps of PSKnowHOW.

PSknowHOW can be deployed on any cloud?

PSknowHOW can be deployed in any cloud which can support docker. it has been already deployed in Kubernetics, AWS terraform and GCP.

What kind of support PSknowHOW can provide?

PSknowHOW is fully configurable and can support any WoW as long as team is following Scrum or Kanban standards.

How to validate PSknowHOW KPI's dashboard data?

Go to your Jira server and select any sprint to validate as per your wish and then apply the JQL to fetch the data in Jira and compare the output with respect to KnowHOW dashboard data and start validating the data..If after doing all this you still see the data gap b/w Jira server and KnowHOW server, you can raise a DOJOSupport Request.

What happen in Jira when we delete OR make some changes in Sprint. Does it still show deleted/changes made in the Sprint in PSknowHOW ?

If sprint is deleted, you want to clean up and re fetch the items.If there are changes like date modified, namemodified, restart the collector and it will get updated in DB

Am getting 403 error page, what should I do?

You have to add the IP and DNS address in the customapi.properties:

corsFilterValidOrigin=localhost,10.202.11.248

If you’re still facing any issue, then you can raise a DOJOSupport Request.

What If I delete some stories in JIRA. Does it is still visible in PSknowHOW KPIs Dashboard?

Clean up the DB and prefetch item

How can I see customize filters on Kanban board.

What are the likely scenarios when "no parent" stories are linked to defects in client environment?

When client is using managed services. in this type of scenarios how can we leverage PSknowHOW Dashboard?

Any option to see the sprint name in test execution % kpi widget where we can see the test execution data?

What should be the default benchmark dotted red line for defect injection rate. Is this configurable?