Overview | |
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Definition (Hover Text) | Lead Time is the time from the moment when the request was made by a client and placed on a board to when all work on this item is completed and the request was delivered to the client |
Source Tools | Jira |
Graph type | Line Y-Axis: Days X- Axis: < 1 week, < 2 Weeks, <1 Month, < 3 Months, <6 Months |
Filters | Issue type |
Hover Format on KPI | <X> Days |
Fields on Overlay |
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Business Logic | |
Calculation Formula | Lead time considers the Creation date of an issue and the Closed date on an issue. It calculates the working days between the Closed and the Created date. This is the lead time for an issue Closed here signifies when an issue goes LIVE i.e reaches the users So, if a user is visualizing lead time for <1 week, it will consider all issues closed in the last 1 week |
Trend | Inversely Proportional - Higher lead time is considered bad |
Maturity Levels | M1 : > 60 days, M2 : 45-60 days, M3 : 30-45 days, M4 : 10-30 days, M5 : <10 days |
Instance level thresholds | 20 Days |
Configurations | |
Processor Fields | |
KPI Specific fields | Issue type to be included Status to identify completionLIVE issues |
How to Validate KPI | |
Suggested ways of working | |
Sample JQLs | |
Benefits of KPI | |
How does the KPI help | |
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