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titleWhat are the steps to set up Repo tools such as GitHub, GitLab, Bitbucket, Azure Repo, etc.?

Kindly refer the document Repo Tool Connection / Repo Tool Configuration.

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titleWhy can't I see the assignee in Capacity Screen/Iteration/Daily Standup?

Make sure to enable the Individual KPI Toggle while creating a project to view the assignee details.

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titleHow is DIR and Defect Density calculated in Iteration Board "Quality Status KPI"

Iteration Dashboard

Defect Injection Rate/Defect Density

NUMERATOR: If a defect is tagged to the story that is tagged to the sprint & defect itself also tagged to sprint, it is considered

  • Defect needs to be created between start and end date of the sprint and tagged to the sprint

DENOMINATOR: Linked stories to the defects that are counted are considered (Closed story with or without defect, In progress story with defect)

EXCLUSIONS: If the defect is raised during sprint 'n' and tagged to sprint n+1 inspite of the story being tagged to sprint n, it will not be considered in any sprint 

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titleWhy am I not getting the correct data on the Wastage KPI?

  • There are two configuration options: Blocked issue and Include flagged issue. Make sure to select one of these options.

  • Update the mapping for "Status to Signify queue" (e.g. Ready for Testing, Code Review).

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titleThe end date of the sprint does not match with the Jira sprint end date.

  • Some projects have a time zone difference in Jira, causing a 5-hour variation in the end dates.

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titleWhat steps should I take if an active sprint is not visible in Iteration Board of KnowHOW?

  • If you encounter an active sprint that is not visible in KnowhOW, consider any recent changes in Jira teams or board configurations, as well as any alterations in team assignments. Ensure that updates regarding board names, teams, or any other relevant changes are reflected accurately in KnowhOW configuration

Release Board

DORA

Developer KPI

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