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titleWhat should I do if I encounter a processor failure?

  • To troubleshoot the issues, it is recommended to verify the credentials in the connection tab. If the credentials are expired, you will need to update them in the connection tab to resolve the issue. Additionally, cleaning the data and rerunning the processor can also help in troubleshooting the problem.

  • If you are using DOJO Jira, make sure to select Bearer Token authentication and add your Personal Access Token (PAT) in the connection tab. Don't forget to validate the connection.

Generic KPI Question

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titleHow to validate PSknowHOW KPI's dashboard data?

Go to your Jira server and select any sprint to validate as per your wish and then apply the JQL to fetch the data in Jira and compare the output with respect to KnowHOW dashboard data and start validating the data. If after doing all this you still see the data gap b/w Jira server and KnowHOW server, you can raise a DOJOSupport Request.

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titleWhat is the next option if client is not following Agile?

Kanban

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Kanban

Speed KPI

Quality KPI

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